Who are you, and what do you do?
I am Reid Tatoris, one of the founders of Are You a Human. Are You a Human replaces the obnoxious, distorted text challenges known as CAPTCHA with simple, fun games. Our games, which we call PlayThrus, are free for websites to use and increase form submissions by 40%. We have plugins for all the major platforms and setup takes minutes. Over 4,000 websites were using PlayThru as of December 2012 and we serve over 18 million PlayThrus per month.
We are looking for platforms to partner with. If you can help us with plugins for new platforms, or have suggestions for what platforms we should be on, we’d love to promote you on our blog. Please drop us a note here.
What is your technology stack?
Our infrastructure lives completely on Amazon’s AWS and is managed by both in-house developed tools and RightScale, the latter for our production systems. Originally we used Amazon’s RDS but discovered the restrictive management capability we required to implement our custom database design and data warehouse. RightScale has given us the ability to scale very quickly, particularly in the face of an AWS zone outage, or the occasional link hitting a Reddit front page.
Along with the MySQL database cluster, we also utilize Membase to keep the system running fast with high availability for clients, customers, and users. This one-two punch has no doubt allowed us to handle influxes and sudden, sustained growth.
What software do you use to run your business?
We use Unfuddle for both Git and SVN (which is why we don’t use github), and Pingdom for server monitoring. To share documents we use both Dropbox and Google Drive, they each have their uses. Fetchnotes is an awesome, simple tool to help you share and organize tasks.
For our newsletter we use MailChimp, and Sendgrid for system generated emailing and tracking. Hootsuite is our current choice for managing social media across multiple people. It still has some drawbacks but is the best we’ve seen for shared control. Our feedback/support management platform is GetSatisfaction.
What business software do you most wish existed?
Our games show up on a broad range of sites and right now classifying them by type, category, usage type, etc is a very manual process (thank the Interwebs for Mechanical Turk). It would be great if there were a tool that would make this process automatic.
We used to use ThinkFuse to keep investors and advisors up to date. It was a great, simple tool but sadly they were bought and decommissioned. They recommend using SalesForce Rypple now, but it is not nearly as simple and not built for the same purpose.
An events-based email system. While there are great newsletter systems like Mailchimp or Sendgrid to send emails, there is not a system to send email based on customer events. We have ended up building our own because nothing fits this bill. For example, we send emails to new customers when they sign up, if they have not completed the installation process. We have this information in our database, but getting an email system hooked into it has been a time-consuming challenge.